How we work

1. First contact

   You message directly, or book a paid diagnostic consultation: admissions, IELTS, or SAT/AP/A-Level. This is the first honest look at whether AB:C is the right fit for you.

2. Diagnostic and decision

   Based on what the diagnostic finds, you move into long term mentorship, an IELTS or test-prep package, or a one-off portfolio or essay review. If it genuinely isn't a fit, I say so directly, and you leave with an honest assessment.

3. Ongoing work

   Mentorship renews weekly or every four weeks, by your decision each time. Everything lives in a shared portal: plan, timeline, documents, finances, all current. Any service can be paused for exams or family circumstances, and portal access stays with you during a pause.

4. Through to enrollment

   Support doesn't stop at submission. I stay with you through results, visa and move, and the first weeks of your new program, so you're not on your own for the parts that come after acceptance.

Working hours

13:00 to 20:00, Astana time, Monday to Friday. Sunday is a full day off. Calls need a message first, every time, stating what you want to discuss. No calls without that.

Scheduling

Calls are booked at least 24 hours in advance. Rescheduling needs at least 6 hours’ notice, a missed call without notice counts as used. Unused calls don’t carry over into the next billing period, but within a mentorship period, they can be moved to the remaining days of that same period. Everything discussed on a call is logged in the portal the same day.

Payment

Primary platform is Telegram Tribute. Boosty is available as a backup for clients who can’t or won’t use Telegram. Kaspi is available directly on request for Kazakhstan based clients. Mentorship and test-prep packages are paid before the period begins. Diagnostic consultations and one-off reviews are paid at booking.

Pausing and refunds

Any service can be paused at any point, for exams, family circumstances, or anything else, and portal access is retained during a pause. A paid period is non-refundable once it has started, with one exception: if it becomes clear at the first meeting that AB:C isn’t the right fit, the unstarted portion is refunded.

What is expected of you

Plan for 5 to 10 hours a week for mentorship, more for intensive test-prep formats. Respond within 24 hours on working days. Your writing is your own, I guide and edit but don’t write it for you. Keep your portal task status current. If a parent is involved: provide a realistic budget upfront, handle document and payment logistics promptly, and let the student lead the process directly.

Confidentiality

Confidentiality is kept strictly by default. If an anonymized student example, essay, or piece of feedback could be useful in content, you’re asked directly, case by case, before it’s used. There’s no standing blanket consent, and no assumption of permission just from working together.